Shipping Policy

At Papans.com, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take slightly longer.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Papans.com may offer free shipping or promotional shipping offers.

4. Order Tracking

Once your order has been shipped, tracking information may be shared with you through your registered phone number, email address, or other available communication channels.

You can use the provided tracking details to check your shipment status.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information at checkout.

Papans.com is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete address or contact information provided by the customer.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your order appears significantly delayed or is reported as lost by the courier, please contact our customer support team. We will coordinate with the shipping partner and assist you as appropriate.

7. Damaged Packages

If your package appears damaged at the time of delivery, we recommend taking clear photos or videos of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery with your order details and supporting photos/videos.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the order and that your phone number remains reachable during the delivery period.

If an order is returned to us because of repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-shipment.

9. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations.

COD availability is determined at checkout and may vary depending on the delivery location and other factors.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact Papans.com through the contact details provided on our website.

Last Updated: August 14, 2026

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