Return & Refund Policy

At Papans.com, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.
• You received the wrong product.
• The product is significantly different from what was ordered.

Return requests must be raised within 7 days of delivery.

Products must be unused, in their original condition, and returned with their original packaging, accessories, and tags where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. Used, damaged, altered, or incomplete products may also be rejected.

3. How to Request a Return

To request a return, contact our customer support with:

• Order number
• Reason for return
• Clear photos/videos of the product
• Photos of the packaging, if applicable

Our team will review your request and provide further instructions.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another suitable method, depending on the order and payment method.

Refund processing time may vary depending on your bank or payment provider.

5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

We may offer a replacement or refund after verification.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Papans.com may cover the applicable return shipping cost.

For other approved returns, return shipping charges may be the customer's responsibility.

7. Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been shipped or delivered to the courier, cancellation may no longer be possible.

8. Important Note

Refunds or replacements are subject to verification and approval by our team. Papans.com reserves the right to reject a return or refund request if the product does not meet the eligibility requirements mentioned above.

For any return or refund-related assistance, please contact our customer support team through the contact details provided on our website.

Papans.com reserves the right to update this Return & Refund Policy at any time without prior notice.